Lifetime Edge Chip Warranty
The Steelite International Lifetime Edge-Chip Warranty is your assurance that all Performance and Distinction products manufactured in our UK factory are fit for purpose.
Why Steelite International?
Why Performance & Distinction?
Engineered design ensures maximum performance. Each piece is inspected, examined and tested so you can be confident it will withstand the rigours of the modern kitchen and remain chip free.
Terms and Conditions
Period of cover: Products covered on a lifetime basis from the date of invoice of the original order whilst the product is in use.
PRODUCTS COVERED: The Steelite International Global Lifetime Edge-Chip Warranty guarantees all Performance and Distinction products.
Cover details: If the product edge-chips during its service life then the product will be replaced. Our warranty applies when the product has been used under normal food service* conditions comprising refrigeration, serving, conveyance, washing and secure storage and used in accordance with Steelite International handling instructions.
The warranty does not extend to other types of breakage and the validity of the warranty claim is at the sole discretion of Steelite International.
Registration: The warranty registration form must be completed at time of purchase to cover purchased product under the Lifetime Warranty.
Claims: Any claim pieces must be retained by the customer and returned to Steelite International for inspection. Information about the claim must be supplied and the venue where the damage occurred should be made available for inspection by Steelite International or its representative. Claims are only valid when made by the original customer at the location stated in the original registration.
*Definition of normal food service use: includes only refrigeration, serving, washing and storage. Use in an oven or under a grill, but excluding pizza ovens.
The edge-chip warranty does NOT include: Chips/breakage/cracking to: 1. The handles, lugs or knobs on cups, mugs, jugs, tea/coffee pots and other hollow-ware items. 2. The verges of tea/coffee pots. 3. The spouts of tea/coffee pots or jugs.
Register Your Warranty: